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Return Policy - Snacks & Tangible Foods

We want you to be 100% fully and completely satisfied when you do business with us. Whether you are a first-time customer or haved shopped with us at our sister site cw-usa.com, we want you to order from us with confidence.

It is a good idea to understand the return policies for the items you are ordering before placing your order. Please note that different items have different return policies and procedures.

The 2 (two) types of returns for you to consider are:

   Return Policy – Snacks & Tangible Foods

   Return Policy – Undeliverable Packages & Unauthorized Returns

Snacks and Tangible Foods


Returns and replacements are straightforward, simple and easy for snacks and tangible foods.

If you are not 100% fully and completely satisfied with your purchase of any of our beverages, supplies or accessories simply return the product to us within 30 days of purchase.

We will promptly replace that product for you, or refund your purchase price – your choice.

Snacks and Tangible Foods – Here's What You Do

STEP 1: Get a Return Authorization number (RA#)

Contact us (email or phone) to let us know if you want a replacement or a refund.


You may return merchandise to us within 30 days of purchase.


Be sure to include your Order Number along with your request.


We will provide you with a Return Authorization number (RA#).


We will provide you with written instructions on how to return your products.


Please DO NOT return any products to us without a Return Authorization number (RA#).

STEP 2: Return your item(s) as instructed

Ship your products to us prepaid, insured, with a tracking number for proof of delivery.


Return products to our Shipping Address.


Clearly write your Return Authorization number (RA#) on the outside of the box.


Please note that shipping and freight charges are non-refundable.

STEP 3: Your choice – refund or replacement

After all of the above are complete, and we receive your products...


(A) we will promptly send you a replacement, or


(B) we will promptly issue your refund – your choice.

IMPORTANT: Please note the following

You may return merchandise to us within 30 days of purchase.


RA#'s are valid for 14 days from date of issue.


Shipping and freight charges are non-refundable.


Special-order items are non returnable.


Products returned to us without an RA# are not accepted and will be returned to you by your shipper.